From your company website, we learned that in addition to computer and mobile phone related products and accessories, you also deal with products in other fields, which may give people the illusion that you are not focused or professional. Is that the case?

A>The founder of the company graduated from overseas in his early years, majoring in computer science. The products and businesses that the company represents and focuses on are all related to computer technology. Based on his own technical background and insight into the future applications and development of computer technology in various fields, coupled with his personal interest in reading and learning, he began to come into contact with interdisciplinary knowledge very early, and paid attention to some medical literature and reports. The applications of both the computer and optical technology in the fields of medical, food safety, health and beauty have long been widely used and scientifically verified, which not only improves efficiency, accuracy and convenience, but also brings more personalized and home-use products to consumers in recent years. Artificial intelligence has also shown great potential in the auxiliary diagnosis of diseases, drug research and development, etc.

How do I place an order on your website? 

A: After confirming the items you wish to purchase, you may transfer funds directly from your bank account or make a cash deposit into the following bank account under IMD TRENDS SDN BHD.  Once completed, please take a photo of the receipt or capture the payment screen as proof, and then send a WhatsApp message to 012-360 2582 or email us providing your address and recipient contact information.

• Public Bank (A/C No. : 323-444-030-5)
• United Overseas Bank (A/C No. : 256-301-208-2)

How long does it take to receive the ordered product after payment?

A: After we received your payment, we will ship the product through our partnered courier service within one to two working days. We will also provide you with the courier tracking number and keep in touch with you. Generally, it takes one to two days to receive the product in the Klang Valley and Peninsular Malaysia; while for East Malaysia, it usually takes a few more days.

Are your products sold by other stores besides this website?

A: No. We only accept online orders. Most of the products on our website are exclusively sold by us in Malaysia. Please order directly from us via WhatsApp at 012-360 2582 or email us.

What is the warranty period for your products ?

A: All charging products, hub/dock/display adapter and most products are covered with a one-year warranty except as otherwise noted.

Can I buy your products on local e-commerce platforms?

A: Currently, we have no plans to sell on other domestic e-commerce platforms. If we do, the prices there will definitely be higher than on our official website, due to the significant fees charged by these platforms to vendors. Moreover, the materials use, craftsmanship, workmanship, and safety compliance of our products are not comparable to many similar products that are selling online, and there will be no false specifications on our products. In order to provide Malaysian consumers with peace of mind, safety, and reasonable prices, we recommend ordering directly from us. For a responsible and long-established company, product quality and safety are important considerations, but integrity is the most important.

I live outside of the Klang Valley, do you arrange delivery outstation ?

A: Yes, we can arrange delivery nationwide.

Is there free shipping for orders placed on your website?

A: Yes, you can enjoy free nationwide shipping for orders RM50.00 and above.  For transactions with a purchase amount below RM50.00, if the weight is between below 3kg, the courier delivery fee will range from RM6.50 to RM10.50. Please confirm the exact courier delivery fee with us when making your purchase.

How can I get after-sales service or inquire about products?

A: You can send us a message via WhatsApp at 012-360 2582 or send us email for answers.

What’s the difference between your products and similar products on the market or online?

A: Generally speaking: 

• No false specifications or functions as advertised on the retail packaging.
• All products are made by leading professional manufacturers.
• Considering quality and safety, special materials, workmanship, and craftsmanship are taken into account in for our dvalo product’s design and production.
• We are not a dealer or store, but a brand manufacturer and strategic business partner for Taiwan RedEye BioMedical Inc. & the authorized distributor for XTERRA FB350 in Malaysia. Product knowledge and technical information for support are always first-hand.
• Our company’s background has cross-industry expertise in the products it operates.
• Genuine, reliable and true specification with reasonable price.

Why do sellers need to have professional knowledge for seemingly simple charging accessories?

A>Given the market’s complex interplay between charging accessories and devices, with factors like varying specifications, false advertising, materials, and safety standards, a deep understanding of fast charging technology and experience in relevant production processes is highly beneficial.

What’s the difference between your food safety, health and wellness technology products versus similar products sold online?

A: We are the strategic business partner of REDEYE wellness & healthcare tech products in Malaysia, a famous Taiwanese biomedical R&D company & manufacturer. Their products have been cooperating with and conducting parallel tests with some Taiwanese research institutions and large hospitals, even academic institutions, the accuracy & effectiveness are high, and have been marketed in many countries, particularly the Japanese consumer market, which attaches great importance to health and safety. REDEYE products from Taiwan are also often reported and shared with consumers on Taiwanese TV programs. Due to the high technical barrier of these products, they involve complex proprietary technologies and algorithms. Just because a product uses the same color light doesn’t make it the same type of product; it could even be a useless electronic device or toy. And even if they use the same parts, the strength, effectiveness, and safety of the light source and frequency a product projects are closely connected. It’s really important to pay attention to whether unqualified or low-quality products could be harmful to people.