From your company website, we learned that in addition to computer and mobile phone related products and accessories, you also deal with products in other fields, which may give people the illusion that you are not focused or professional. Is that the case?

A>The founder of the company graduated from overseas in his early years, majoring in computer science. The products and businesses that the company represents and focuses on are all related to computer technology. Based on his own technical background and insight into the future applications and development of computer technology in various fields, coupled with his personal interest in reading and learning, he began to come into contact with interdisciplinary knowledge very early, and paid attention to some medical literature and reports. The applications of both the computer and optical technology in the fields of medical, food safety, health and beauty have long been widely used and scientifically verified, which not only improves efficiency, accuracy and convenience, but also brings more personalized and home-use products to consumers in recent years. Artificial intelligence has also shown great potential in the auxiliary diagnosis of diseases, drug research and development, etc.

How do I place an order on your website? 

A: After confirming the items you wish to purchase, you may transfer funds directly from your bank account or make a cash deposit into the following bank account under IMD TRENDS SDN BHD, or make a payment via Touch ‘n Go to the following mobile number. Once completed, please take a photo of the receipt or capture the payment screen as proof, and then send a WhatsApp message to 012-371 8530 or email us providing your address and recipient contact information.

• Maybank (A/C No. : 514-012-102-888)
• Public Bank (A/C No. : 323-444-030-5)
• United Overseas Bank (A/C No. : 256-301-208-2)
• CIMB (A/C No. : 86-0562607-4)
• Touch n Go (012-371 8530)

How long does it take to receive the ordered product after payment?

A: After we received your payment, we will ship the product through our partnered courier service within one to two working days. We will also provide you with the courier tracking number and keep in touch with you. Generally, it takes one to two days to receive the product in the Klang Valley and Peninsular Malaysia; while for East Malaysia, it usually takes a few more days.

Are your products sold by other stores besides this website?

A: No. We only accept online orders. Most of the products on our website are exclusively sold by us in Malaysia. Please order directly from us via WhatsApp at 012-3718530 or email us.

What is the warranty period for your products ?

A: All charging products, hub/dock/display adapter and most products are covered with a one-year warranty except as otherwise noted.

Can I buy your products on local e-commerce platforms?

A: E-commerce platforms charge e-stores 10% or more in fees, such a charge could lead to a higher price tag. Moreover, the materials use, craftsmanship, workmanship, and safety compliance of our products are not comparable to many similar products that are selling online, and there will be no false specifications on our products. In order to provide Malaysian consumers with peace of mind, safety, and reasonable prices, we recommend ordering directly from us. For a responsible and long-established company, product quality and safety are important considerations, but integrity is the most important.

I live outside of the Klang Valley, do you arrange delivery outstation ?

A: Yes, we can arrange delivery nationwide.

Is there free shipping for orders placed on your website?

A: Yes, you can enjoy free shipping nationwide for orders above RM50. Otherwise, you will need to pay an additional RM5.00 shipping fee.

How can I get after-sales service or inquire about products?

A: You can send us a message via WhatsApp at 012-371 8530 or send us email for answers.

What’s the difference between your products and similar products on the market or online?

A: Generally speaking: 

• No false specifications or functions as advertised on the retail packaging.
• All products are made by leading professional manufacturers.
• Considering quality and safety, special materials, workmanship, and craftsmanship are taken into account in for our dvalo product’s design and production.
• We are not a dealer or store, but a brand manufacturer and sole agent for RedEye & XTERRA FB350 in Malaysia. Product knowledge and technical information for support are always first-hand.
• Our company’s background has cross-industry expertise in the products it operates.
• Genuine, reliable and true specification with reasonable price.

Why do sellers need to have professional knowledge for seemingly simple charging accessories?

A>Given the market’s complex interplay between charging accessories and devices, with factors like varying specifications, false advertising, materials, and safety standards, a deep understanding of fast charging technology and relevant production processes is highly beneficial.

What’s the difference between your food safety, health and wellness technology products versus similar products sold online?

A: We are the sole agent of REDEYE wellness & healthcare tech products in Malaysia, a famous Taiwanese biomedical R&D company & manufacturer. Their products have been cooperating with and conducting parallel tests with some Taiwanese research institutions and large hospitals, even academic institutions, the accuracy & effectiveness are high, and have been marketed in many countries, particularly the Japanese consumer market, which attaches great importance to health and safety. REDEYE Taiwan’s products are also often reported and shared with consumers on Taiwanese TV programs. Due to the high technical barrier of these products, they involve complex proprietary technologies and algorithms. The selection and power rating of each component is a significant consideration. It’s more than just emitting light; even using identical components may not have the same performance or safety standards. Additionally, the effectiveness and intensity of the light emitted by the product, as well as its potential harm to human health, are important factors to consider.